January 2025 Program: Perfecting the Guest Experience

A full house packed the meeting room at the Hilton McLean Tysons Corner on January 23.
Moderated by Phil Rappoport, co-organizer of FLEX and Principal of Virlybird, the panel featured Lisa Marie Czop of the Washington Nationals, Dale MacPhee of the Hotel Conrad Washington DC, restaurateur Patrick Bazin, and Kristin Shurr-McElwee of Great American Restaurants.
 

Thanks to everyone who attended Summer Camp 2024 and Golf Outing at Lansdowne Resort & Spa!

View all the 2024 photos.

Check out the highlight video here!




2025 Remaining Program Dates (Locations TBA)

Thursday, May 15 - Fairview Park Marriott, Falls Church (registration required)
Summer Camp (TBA - stay tuned!)
Thursday, September 18
Thursday, November 20

Dates are subject to change. Join FLEX with a free membership to receive program updates and priority registration. Advance registration required; no in-person registration permitted. Restrictions may apply; some programs require paid registration.